Returns & Exchanges
- Homegrown Supplies is not responsible for shipping and handling returned items.
- We cannot accept returns based on mix-ability, consistency, or appearance because most products are of natural sources or synthetically derived and these characteristics may change slightly, from time to time. However, the consistency of every product will always remain within an acceptable range established by our quality control department.
- If there was a promotional item included in your order, including buy one, get one free promotion, we will not credit any free item.
- Homegrown Supplies must be contacted within 24 hours of receipt of your order if there was a missing item.
- A 10% restocking fee may apply based on customer dissatisfaction, customer error, and/or wanting to return a product for promotion, sale, or special.
- Returned items cannot be marked, damaged, opened, and must be in reasonable condition.
- Full refunds will be granted ONLY if the above conditions have been met, minus the cost of the initial shipping fee.
- Promotions will change on a regular basis, we will not accept returns or grant refunds for the difference in price if you missed a particular promotion.
Returns due to address error
If your order is Returned due to an address error (missing unit number, street number or incorrect Zip Code, etc.) you will be responsible for the Return and the Reshipping Fee.
Considering the vast amount of orders Homegrown Supplies is processing on a daily basis, and the speed at which we process them, it is simply impossible to make changes to your order once it has been placed. Once an order has been placed, it is final.
It is extremely important to review your order to make sure it is correct before submitting it.
- Orders are processed immediately after purchase. If you wish to cancel your order after it has already been processed, please contact our helpdesk Note: you will be responsible for returning the products in their unopened, original condition.
- If you wish to cancel your order after placing it and before the shipment has been processed there may be a 10% restocking fee.
Incorrect or missing items
- If you received an incorrect item or order do not open any of the products and contact us immediately so we can rectify the issue. If you open a product, that product will no longer be accepted for a return, credit, or refund.
- You MUST send us an email within 24 hours of the package arriving in the shipping address that was provided or the postal outlet to which the package was delivered.
- If your product arrived damaged, you must contact us immediately within 48 hours of receiving your order and we will require you to send us an image of the damaged product in order to process your claim. If you are you are not able to send us an image of the damaged product we will not be able to process your claim.